Warranty Duration

Dualline Ltd guarantees TeltoCharge products against defects in used materials and workmanship for a period of 36 months (3 years) from the date of purchase. Batteries contained in the products are covered by 6-month warranty.

Fault and compensation conditions

Should the product develop a fault, which is covered by the warranty conditions, within the relevant warranted period as set out above, it could be:

  • Repaired
  • Replaced with the same product by Teltonika Energy
  • Replaced with the functionally equivalent product by Teltonika Energy

The warranty does not apply if, at the sole discretion of Teltonika Energy the product fault is caused by:

  • directly or indirectly  occurred damage resulting from reasonable wear or deterioration;
  • processes during shipment, handling and/or storage;
  • incorrect installation, relocation of the product after its first installation;
  • abuse, misuse, or if it has been used or maintained in a manner not conforming to product manual instructions;
  • negligence, inappropriate use or cleaning of the product;
  • accident, theft or vandalism;
  • the environmental influence (including, but not limited to, floods, storms, earthquakes and fires);

It must be noted that any additional device modifications as well as removal or defacement of identification marks and serial numbers, will cause immediate loss of warranty viability for your product.


Return policy

In case of product fault, which can not be solved in any other way, the charger can be returned to Dualline Ltd, 109 High Street, Invergordon, Ross-Shire, IV18 0AB. 

When a client decides to send the product back, Dullaine line Ltd T/A Optimal Power must approve the return request. If the fault is recognized as viable, the seller provides Returns Merchandise Authorization (RMA) form. To acquire it contact Dualline Ltd, 109 High Street, Invergordon Ross-Shire, IV18 0AB 01349888866 .

Devices sent to RMA without prior approval from Dualline Ltd by unilateral decision might not be processed and returned back to the sender.


Shipping conditions

After receiving RMA form, the device may be returned. To ensure a fluent return process, these steps must be done.

  • Returned product must be properly packed (preferably in original box).
  • Include device with available accessories.
  • Print the Return Merchandise Authorization Request form and fix it to the outside of the box in such a manner, that the RMA number, as well as QR code, would be clearly visible. Ensure that the later form will not be easily damaged during shipping.

The seller have no obligations in covering shipping prices. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned items.

To ensure safety, it is recommended to use a trackable shipping service.

RMA items should be sent to the following address:

Dualline Ltd, 109 High Street Invergordon, UK IV18 0AB